A stakeholder proposes “make the permit portal user friendly” as the only acceptance criterion. What should the BA do?
Select an answer to reveal the explanation.
Short Explanation
“User friendly” is a compliment, not a test. Push it into measurable checks—time on task, error rate, required fields completed—so clerks and testers know what pass means.
Full Explanation
Acceptance criteria must be testable. Vague phrases such as “make it user friendly” fail validation and should be rejected or refined into measurable statements. Expanding vagueness across the backlog or parking it only in marketing does not create verifiable acceptance.