Fire and building departments disagree on inspection sequencing for a combined digital checklist. Which elicitation approach should the BA use to reconcile the conflict?
Select an answer to reveal the explanation.
Short Explanation
When fire and building both think their inspection order is law, get them in a workshop and draw one shared checklist—don’t settle it with a stranger survey.
Full Explanation
Workshops bring conflicting parties together to surface assumptions, negotiate trade-offs, and produce a shared process model. Surveys and single-party interviews do not resolve interdepartmental conflicts. Facilitated workshops are the appropriate CAPM-level technique for this reconciliation need.