A BA is documenting a simple resident dog-license renewal and a multi-actor tow-hearing workflow. How should the tools be matched?
Select an answer to reveal the explanation.
Short Explanation
Renewing a dog license is a neat little story card; a tow hearing with many players and branches wants a use case. Match the tool to the shape of the work.
Full Explanation
User stories suit incremental user-valued slices with relatively simple interactions. Use cases better capture multi-actor flows, preconditions, and alternate paths. Matching elicitation and specification tools to scenario complexity improves clarity without requiring PMI-PBA specialist depth.