Day-to-day permitting operations keep running while a project builds a new intake app. Who typically runs those ongoing operations versus who owns the app backlog?
Select an answer to reveal the explanation.
Short Explanation
Operations keep the lights on—the process manager shepherds today’s permitting line. The product owner steers what the new app builds next. Don’t hand the lunch-rush counter to the backlog owner by accident.
Full Explanation
Day-to-day permitting operations keep running while a project builds a new intake app; typically a process manager runs those ongoing operations, which is not the same as the project’s product owner backlog role. Operations continuity and project backlog ownership are different accountabilities in civic service environments where counters must stay open during modernization and residents still need permits processed.
Claiming the project’s product owner always manages daily permit-counter staffing schedules fails conceptually because staffing operations is process and operations management, not the Scrum product backlog role. Claiming the process manager and the product owner are legally the same role on every project fails because they are distinct emphases even when one person temporarily covers both. Claiming operations stop entirely whenever any project starts so no process manager is needed fails because civic operations usually continue during projects.
Exam caveat: Process or operations management is not the same as product owner backlog ownership; keep the distinction clear on CAPM role questions. Operational check: leave counter staffing and SOP ownership with the process manager; leave intake-app backlog priority with the product owner; coordinate interfaces so operations and project delivery do not collide.