A municipal wading-pool FAQ that delights visitors but costs more per answer than a printed sign fails the business case. Which scorecard item should have caught that?
Select an answer to reveal the explanation.
Short Explanation
Think of a wading-pool FAQ that delights visitors and still costs more than a printed sign. Cost per interaction should have caught that. Fluency and ROUGE are not a unit price.
Full Explanation
Cost per interaction is a first-class alignment metric for FM applications. Delight that costs more than a printed sign fails the case. Fluency, ROUGE, and a writing benchmark do not replace that unit cost.