Every Midland 311 agent fails to stay in the call-center pool; sessions start and then drop for the whole pool. Which Horizon-family logs belong in the first gather?
Select an answer to reveal the explanation.
Short Explanation
When the whole 311 pool falls over, you do not start with a phone mail app. Pull Horizon Agent logs from one typical desktop in that pool so you can see what the guest agent did as the session died.
Full Explanation
Pool-wide session failures include Horizon Agent evidence from a representative virtual desktop, because the agent is the in-guest component that owns protocol, session, and guest services after launch. Connection Server install dumps are a professional setup task and are not the first associate collect. Intelligent Hub, Boxer, and Workspace ONE Content logs diagnose UEM productivity apps and do not explain a VDI pool that drops every agent.