A courts clerk asks how a Horizon desktop pool should be entitled. Which official resource is the configuration-and-behavior source of truth?
Select an answer to reveal the explanation.
Short Explanation
How the product is supposed to work lives in the owner's manual, not in a graph or a rumor. Intelligence counts sessions, App Volumes attaches packages, and blogs are unofficial. For entitlement behavior, open VMware product documentation.
Full Explanation
Official VMware product documentation (Pubs/Docs) is the configuration-and-behavior source of truth for how a Horizon desktop pool should be entitled for a courts clerk. Entitlement models, group assignment behavior, and supported procedures are defined there. Court IT should cite Docs when justifying entitlement design in change tickets so operations follow the vendor's supported model instead of tribal pool naming habits. Workspace ONE Intelligence widgets graph session counts and trends; they do not define entitlement rules or replace product documentation. App Volumes Manager assigns application packages and writables to users or computers; it is not the Horizon entitlement system of record. Unofficial blog comments are not authoritative for civic production configuration or exam-correct behavior. Exam caveat: Monitoring and packaging tools frequently appear as distractors when the stem asks how the product is supposed to behave rather than how to graph it. Operational check: Open Horizon product documentation for entitlements, confirm the intended Active Directory group or user assignment model, then verify the same objects in Horizon Console Users and Groups against that documented behavior.