A permit clerk says the lookup app is not on the home screen, but UEM shows it installed. What should the operator do first?
Select an answer to reveal the explanation.
Short Explanation
The console can say the book is in the library while the clerk is staring at the wrong shelf. Trust the install record first, then walk the clerk through Hub to find the icon.
Full Explanation
Console install status and a user-visible home-screen icon can differ. The associate task is to verify the UEM install record, then assist with Intelligent Hub so the user can locate the catalog item or refresh the layout. Horizon pools do not own phone icons, retagging as VPP is not a home-screen fix, and a wipe is not the first step when UEM already shows installed.