Library Workspace ONE Access is SaaS. After failover, staff authentication fails because Access network ranges still list only the production egress NAT. What should the administrator update?
Select an answer to reveal the explanation.
Short Explanation
SaaS Access is a cloud library card, not a VM you rebuild in the basement. After failover the building's outbound phone number changed—add those DR egress IPs to the Access network ranges and keep IdP and DNS pointed correctly.
Full Explanation
Workspace ONE Access as SaaS does not fail over by rebuilding Access VMs. Source IPs change at DR, so Access network ranges (and IdP/DNS) must include the DR egress addresses or auth policies that key off network range will miss. Exclusion-list any-any and Carbon Black device-control edits do not restore Access network-range matching.