Vendor slides show a private-sector call center, but learners are city 311 clerks. How should the instructor enhance or substitute media?
Select an answer to reveal the explanation.
Short Explanation
A private call-center photo is the wrong storefront. Swap in a 311 queue graphic and the same objective still lands. Clerks learn their board, not someone else's headset farm.
Full Explanation
Domain 2B allows instructors to enhance, substitute, or create media as appropriate so media match learner and organizational context while still supporting the same objectives. A 311 queue graphic is a valid substitute for private-sector call-center art. Leaving mismatched vendor art, swapping in unrelated city collateral, or stripping visuals does not adapt media to municipal learners. Context-matched media is the skill.