During city records-software training, the instructor jokes that older clerks cannot learn the new system. What should the instructor do instead?
Select an answer to reveal the explanation.
Short Explanation
A joke about “old clerks” is not spice—it is a slammed door. Age-biased cracks tell half the room they do not belong. Say the software point without the smear.
Full Explanation
Verbal and non-verbal communication must be free of bias, including age. Humor that stereotypes older clerks as unable to learn software undermines credibility and shuts down participation. Restating the content in capable, inclusive language meets the 3B standard; repeating, broadcasting, or “balancing” the stereotype keeps the bias in the room.