Parking officers are learning to void a bad citation on the handheld. The instructor cheers whenever the room feels quiet, whether or not anyone just completed a void. What should change?
Select an answer to reveal the explanation.
Short Explanation
Random cheering is like a car horn in a parking garage — loud, and nobody knows what they did. Decide before class that the first clean citation void gets the call-out. Then the praise is a spotlight on the move the city actually needs.
Full Explanation
CTT+ 4D expects instructors to plan and use reinforcement, not improvise applause whenever the room is quiet. Pre-selecting key behaviors — such as the first successful citation void — keeps recognition aligned to the objective. Delayed email comments miss the moment when the behavior can be strengthened. Error-only talk trains officers to hide attempts rather than repeat the correct void.