An animal-licensing clerk answers "the system said it was expired" with no detail. What should the instructor ask next?
Select an answer to reveal the explanation.
Short Explanation
"The replay said so" is not a sports answer until you name the camera. Probe for the screen that showed expired so the click is specific instead of a fog bank. Accepting vagueness, rewinding the whole lecture, or changing the subject leaves the fog in place.
Full Explanation
Animal-licensing clerks serve pet owners and public health requirements; vague answers hide whether the system path was actually understood. When a clerk says only 'the system said it was expired,' the instructor should ask a probing question such as which screen showed the license was expired. Probes deepen incomplete answers until the specific evidence and click path are visible.
Accepting the vague answer and moving on fails by concept: you never verified the clerk can locate the expiration evidence on the correct screen. Restarting the lecture from slide one overreacts and wastes time instead of targeting the missing specificity. Changing the topic to shelter volunteer hours abandons the licensing objective and rewards vagueness with avoidance.
Exam caveat: probing is not hostility; it is structured follow-up that keeps the learner talking until the performance evidence appears. Distinguish probes (deepen this answer) from clarifying questions (resolve ambiguity about what was asked).
Operational check: after the probe, have the clerk navigate to the named screen and point to the expired indicator. If they cannot, demonstrate once, then have them repeat the path while narrating.