Permitting clerks have just seen a hold code. The instructor wants explanation and application, not a yes/no. Which question type fits?
Select an answer to reveal the explanation.
Short Explanation
Yes/no is a light switch. Asking how they would explain the hold to a resident is a teach-back at the counter. That open prompt pulls explanation and application, not a nod or a color-name.
Full Explanation
Open questions invite more than a binary response and are suited to explanation and job application. After clerks have seen a hold code, asking how they would explain it to a resident involves them in transfer. Closed checks, experience polls, and appearance-recall items do not require that elaboration.