City timekeepers arrived expecting overtime-pay advice. The purchased course is how to use the timekeeping software. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
Showing up for swimming lessons and expecting tax advice is a real mix-up—you name it, you do not fake the lesson. Tell timekeepers this class is the software, send pay questions to HR, and then teach the clicks. Pretending or walking away from the designed class helps nobody.
Full Explanation
Facilitation includes reconciling discrepancies between stated objectives and learner expectations without abandoning the designed course. An honest scope boundary plus a referral protects both the learners and the original design. Converting the day into pay advising, pretending the mismatch does not exist, or canceling until materials are rewritten fails that reconciliation.