A court-clerk case-management class has no ground rules. Phones are already out and side conversations have started. What should the instructor do at the beginning to establish a supportive environment?
Select an answer to reveal the explanation.
Short Explanation
A courtroom without a docket is just noise. Agree on phones, respect, and how questions work before the case-management screens appear. Norms up front beat a later scolding that nobody signed up for.
Full Explanation
Facilitation techniques that establish a supportive environment include setting group agreements at the start. Co-creating expectations for phones, respect, and questions prevents later chaos in court-clerk training. Waiting to scold, punishing without prior agreement, or banning questions all fail environment design.