After permit-tech training, smile sheets are glowing. How should the instructor evaluate whether the training was effective?
Select an answer to reveal the explanation.
Short Explanation
Loved the class is not the same as can complete a permit check. Effectiveness is whether they hit the objective, not whether the coffee and jokes landed. Use the outcome, not the applause.
Full Explanation
After permit-tech training, glowing smile sheets do not prove effectiveness; the instructor should determine whether permit techs met the completeness-check learning objective. Training effectiveness is judged against learning objectives and performance, with reaction data secondary. Treating high smile-sheet scores as proof the completeness-check objective was met confuses satisfaction with skill. Asking whether the coffee was hot enough is hospitality, not evaluation of permitting skill. Counting how many techs said the instructor was funny measures entertainment, not completeness-check competence. Exam caveat: effectiveness follows objectives; smiles are not mastery. Operational check: score completeness-check practicals or work samples against the published checklist, report met/not-met rates, include smile sheets only as reaction context, and remediate techs who pleased the survey but failed the completeness objective. Keep the published objective visible on every rubric and report so raters do not drift into convenience metrics. Confirm with a second reviewer when stakes are high that the evidence matches the objective rather than a proxy such as speed, smiles, or familiarity.