A county ILS class has just closed. What post-course support method should the instructor use?
Select an answer to reveal the explanation.
Short Explanation
Do not slam the door when the badge swipe ends. Send the recap, leave the sandbox up, and take questions for a set window. That is how transfer gets a safety net.
Full Explanation
After a county ILS class closes, appropriate post-course support includes emailing a recap and the sandbox link and inviting questions for a defined window such as ten days. Transfer support keeps clerks practicing and clarifying while the content is fresh. Deleting the sandbox the same afternoon so no one practices off the clock fails transfer enablement. Telling clerks leftover questions go only to the city attorney fails practical support routing for system how-to issues. Waiting until next year’s class before answering leftovers fails continuity. Exam caveat: leave a short, active support channel and practice access after dismissal. Operational check: send the recap and sandbox link the same day, monitor the question inbox for ten days, publish FAQs for recurring items, and confirm clerks can still reach the sandbox during that window. County ILS clerks need continued sandbox access and a short question window after class so transfer questions from live filing do not wait a year; deleting practice access the same afternoon undercuts that post-course support duty. Keep the civic standard visible on the rubric so every rater and learner sees what "met" means. File the evidence with the course record under the city’s retention schedule.