311 agents finish a new ticketing class the week before go-live. What post-course support should the instructor plan?
Select an answer to reveal the explanation.
Short Explanation
Go-live week is when the real tickets show up. Leave a door open—office hours or a channel—so agents can ask while the new system is live. Good luck is not a support plan.
Full Explanation
Post-course support methods keep communication open so learners can transfer skills after the event. Office hours or a follow-up channel during the first week of 311 go-live is a concrete support method. Closing the room, routing job questions to HR classification, or forcing a full retake for everyone is not planned post-course support tied to transfer.