A township hires an MSP to run endpoint detection and shares network diagrams during onboarding. Which pair of agreements best matches uptime/response commitments versus protecting the diagrams?
Select an answer to reveal the explanation.
Short Explanation
SLA is the scoreboard for how fast and how available the MSP must be; NDA is the zippered folder for the network maps you hand them. Don't swap those jobs—secrecy papers don't promise uptime.
Full Explanation
A service level agreement specifies measurable service commitments such as uptime and response time. A nondisclosure agreement obligates parties to protect confidential information like network diagrams. Using each instrument for its purpose is standard third-party agreement hygiene; reversing them fails both needs.