A public-facing outage hits the city’s permit portal during an active incident. Which IR coordination practice is most appropriate?
Select an answer to reveal the explanation.
Short Explanation
Public outages need a clear org chart for who fixes, who talks to counsel, and who speaks to residents. Defined IR roles and approved comms paths stop conflicting tweets and missed briefings. Freelancing status on social media turns a technical incident into a messaging incident.
Full Explanation
Incident response coordination assigns roles (technical response, leadership, legal, communications) and established reporting channels so actions and public statements stay aligned. Unvetted social posts, siloed stakeholders, or ignoring executive briefings increase operational and reputational risk during a citizen-facing outage. Structured coordination is part of effective IR execution.