A peer-to-peer e-thanks app is live, but managers almost never add their own recognition. What should HR treat as the program?
Select an answer to reveal the explanation.
Short Explanation
A suggestion box the bosses never read is still just a box. The app is plumbing; the program is whether a supervisor actually says thank you. Make that a leadership expectation, not a software setting.
Full Explanation
Recognition platforms do not substitute for manager behavior. Peer thanks can supplement, but employees still read silence from their supervisor as the organization's real message. HR should set and measure manager recognition as a leadership expectation—frequency, quality, equity—rather than treating login counts as success. Doubling peer volume, declaring the app sufficient, or swapping vendors leaves the behavior gap untouched.