Night-shift 911 dispatch seats stay vacant, while already-filled day clerical jobs receive a customer-contact differential. How should the CHRO use differentials?
Select an answer to reveal the explanation.
Short Explanation
A differential is a magnet, not a decoration. If nights are empty and days already have a little extra, the magnet is stuck on the wrong fridge. Move the money to the shift nobody wants, then see if the seats fill.
Full Explanation
Shift differentials are a direct-pay tool for staffing undesirable hours, not an entitlement for already-filled day work. When night 911 seats stay vacant, the compensation strategy should put the differential where labor supply is failing. Equalizing every job or substituting mandatory holdovers either wastes the tool or burns the existing crew. SPHR 4.2 treats differentials as design, not folklore.