Exit interviews at the housing authority are a form nobody reads, and turnover stays high in the same two shops. What should HR redesign?
Select an answer to reveal the explanation.
Short Explanation
An exit form nobody reads is a suggestion box welded shut. The point is not the paper—it is changing the manager or the job that keeps losing people. Theme the comments, act on them, or stop pretending it is a process.
Full Explanation
Exit interviews at a housing authority that are forms nobody reads while turnover stays high in the same two shops need redesign into offboarding analytics. HR should theme reasons, map them to managers and job design, and trigger decisions—not maintain a file that dies. A welded-shut suggestion box is not a civic retention system for agencies serving vulnerable residents.
A longer 80-question form with no analysis plan fails by concept: more unanswered questions still produce no action. A gift-card raffle with results locked in the CHRO drawer fails by collecting data that never drives decisions. Collecting exit comments only after the last paycheck so they 'cannot be used' fails by designing unusability on purpose.
Exam caveat: theme carefully to protect confidentiality while still enabling manager-level patterns to surface for action. Operational check: implement coding of exit themes, dashboard by shop and manager, require response plans for hot spots, and track whether those shops' turnover falls. Public employers should record the chosen control and rejected options in the talent or labor file so future leaders understand how the decision protects continuity of resident services.