Council asks for ROI on a supervisor academy. How should HR define return so the metric informs strategy?
Select an answer to reveal the explanation.
Short Explanation
Smile sheets say the sandwiches were good. SPHR-level ROI asks whether the city got fewer grievances, less panic overtime, and fewer vacancies from bad bosses. That is operational return, not a happy-face score.
Full Explanation
Training ROI at senior HR level is an operational-outcome measure, not a satisfaction or activity count. Certificates and classroom hours show volume, not value. Grievance rates, overtime driven by poor planning, and vacancy tied to supervisor quality are the results a city manager can act on. Defining ROI that way lets council decide whether to keep funding the academy.