A housing authority's vision is "residents first," but staff incentives reward unit-turn speed over habitability. What should the CHRO do?
Select an answer to reveal the explanation.
Short Explanation
People do what the bonus pays, not what the banner says. If unit-turn speed is the only scoreboard, residents first is wallpaper. Point recognition and performance at habitability, and the vision has a chance to win.
Full Explanation
Incentives that contradict vision will beat the vision. Unit-turn speed without habitability measures teaches staff to prioritize throughput over resident conditions, regardless of the residents-first statement. SPHR culture alignment means changing recognition and performance practices so the rewarded work is the vision. The CHRO should not merely add posters or erase all speed data; the practices themselves must score habitability.