A county's business plan for a new 911 center lists consoles and software but no labor model. Finance is about to score the plan. What should HR insert before that scoring?
Select an answer to reveal the explanation.
Short Explanation
A 911 center with pretty consoles and no labor math is a room, not a service. Finance will score whatever is in the packet — so the staffing and overtime model has to be in there now. "We'll figure people out later" is how a county buys technology it cannot sit.
Full Explanation
HR strategy belongs inside the business plan, not as an appendix after funding. A 911 center's true cost includes multi-year staffing and overtime, not only consoles and software. Inserting that labor model before finance scores the plan makes people cost visible in the investment decision. Notes that defer staffing, opening-day recognition, and post-go-live studies leave the business plan incomplete.