Months after HRIS go-live, managers still email spreadsheet headcount for budget decisions. How should the CHRO evaluate the digitalization initiative?
Select an answer to reveal the explanation.
Short Explanation
If budget talks still run on emailed spreadsheets, the HRIS is a very expensive coat rack. Go-live is a date, not a result. Check whether people actually decide from the system—then train, change the incentives, or pull the plug.
Full Explanation
Evaluation of HR digitalization is adoption and decision-use, not the go-live calendar. Persistent spreadsheet headcount for budget decisions means the initiative has not changed how managers work. Buying another module or waiting for the old habit to fade does not diagnose the gap. The CHRO should measure use, remove incentives that reward shadow files, retrain or redesign, and be willing to retire a tool the city does not use.