Hiring supervisors email completed I-9s and Social Security numbers to HR because that channel is fastest. The CHRO is aligning documentation practice to the city's data-protection strategy. What should the CHRO do?
Select an answer to reveal the explanation.
Short Explanation
Emailing employment-eligibility forms and Social Security numbers is like mailing the spare house key on a postcard because the post office is handy. Training people to be careful on a bad channel still leaves the channel open. Replace the convenience path with a secure upload that actually matches the city's data rules.
Full Explanation
Convenient channels that violate the data-protection strategy must be replaced, not coached around. Identity documents and SSNs require a controlled intake path with appropriate encryption, access, and retention—not ordinary email, even with reminders, passwords, or confidential subject lines. SPHR work is designing that replacement so hiring still functions. The CHRO should prohibit email for those documents and provide a strategy-aligned secure upload.