Food-inspection mobile app crashes are discovered only when field staff call the help desk. What should the Scrum Master/Team Coach establish?
Select an answer to reveal the explanation.
Short Explanation
If the only crash detector is a field inspector on hold with the help desk, the kitchen already served a bad meal. Wire up telemetry so the team hears the thud immediately. Do not wait for a pile of complaints, and do not blame the people who called.
Full Explanation
Fast production feedback is part of quality-for-flow. Food-inspection app crashes found only through help-desk calls arrive late and often turn into blame. Telemetry and crash reporting let the team see failures while they can still adapt the workflow, whereas blame lists, quarterly silence, and disabled reporting hide the signal. The Scrum Master/Team Coach should establish feedback loops without waiting for complaint piles.