The permits portal team's legal-review column is always full, yet developers keep pulling new intake stories. What should the Scrum Master/Team Coach coach the team to do?
Select an answer to reveal the explanation.
Short Explanation
Think of the city permit window: if legal review is the jammed counter, shoving more folders at the front just makes a taller pile. Name the stuck step and stop feeding it. Throughput is set by the bottleneck, not by how busy intake looks.
Full Explanation
Addressing bottlenecks is a team flow accelerator: starting more work upstream of a saturated legal-review column increases flow load without increasing completions. The Scrum Master/Team Coach should make the constraint visible and help the team finish or unblock that step through policy, pairing, or capacity. Raising WIP or hiding the column only licenses the pile. Permits-portal flow improves when work is pulled through the constraint, not when intake stays busy.