Food-pantry eligibility stories jump from Ready to Done whenever staff say they already know, skipping verification columns. What should the SM/TC do with the board?
Select an answer to reveal the explanation.
Short Explanation
Skipping columns is taking the fire exit every time and still calling it the main hall. If pantry stories bypass verification, the board should show that shortcut. Honesty beats a pretty path nobody uses.
Full Explanation
A team board is useful only when it matches the real process, including policy steps people skip. Hidden verification gaps delay learning and conceal quality and wait-time problems. Allowing, hiding, or rewarding skipped columns trains the team to falsify flow. The SM/TC uses the mismatch to inspect policies and restore an honest pull path.