A zoning-plan-check board lists each reviewer as a column and parks tickets under names. What should the SM/TC redirect the team to visualize?
Select an answer to reveal the explanation.
Short Explanation
A board of names is a roll call, not a workflow. Zoning tickets need to move through states, not sit under people like assigned desks. Visualize the work, not the org chart.
Full Explanation
A zoning or permitting board should visualize work items flowing through process states, not a people-utilization chart. A board of names is a roll call, not a workflow. Tickets need to move through states, not sit under people like assigned parking spaces that hide queues and handoffs applicants feel as delay.
Individual utilization percentages beside each name fail because utilization theater replaces flow transparency. A resource Gantt of who is free next Thursday fails because staffing calendars are not value-stream visualization. A seating chart so pairings are visible to the planning director fails because seating is not process-state flow.
Exam caveat: SAFe flow visualization is about work states and policies, not people as columns. Operational check: rebuild the board around work-item states, move names out of column headers, apply WIP limits to states, and coach directors to ask about cycle time and queues rather than who looks busy. State-based boards retrain stakeholders to ask about queues and policies instead of hunting for idle names. State-based boards retrain stakeholders to ask about queues and policies instead of hunting for idle names. State-based boards retrain stakeholders to ask about queues and policies instead of hunting for idle names.