Snow-desk operators fear that choosing Kanban means they can never say no to new requests. What should the SM/TC include in the method?
Select an answer to reveal the explanation.
Short Explanation
Kanban is not a snow-desk that swallows every plow request at once. WIP limits and policies are how the team says 'not yet' without chaos. Unlimited intake is how the street disappears under the drift.
Full Explanation
SAFe Team Kanban includes explicit policies and active WIP management. Pull is not an infinite hopper; starting everything lengthens flow time and hides overload. Same-day-start promises and manager overrides that bust limits recreate the fear operators have. The SM/TC teaches that saying no — or not yet — is part of the method, not a failure of customer service.