The FOIA public-records team copies a vendor Kanban board with 14 columns before mapping their real workflow. What should the SM/TC coach them to do first?
Select an answer to reveal the explanation.
Short Explanation
Copying a 14-column vendor board is hanging someone else's kitchen layout in the records office. First walk the real FOIA path — intake, redaction, legal, release — then put those steps on the wall. Templates are not the workflow.
Full Explanation
Kanban starts from the team's actual workflow, then visualizes it. A copied column set hides wait states that exist and invents states that do not. Tooling automation and a forever three-column board are equally wrong if they skip that mapping. The SM/TC coaches clerks to name how work really moves, then design the board to match.