The 311 citizen-request intake team sees tickets arrive in bursts after storms, making two-week iteration planning feel like theater. What method choice should the SM/TC consider?
Select an answer to reveal the explanation.
Short Explanation
Storm-week 311 is a fire hose, not a garden watering schedule. Pretending you can Sprint-plan the next downpour is theater. Team Kanban lets the crew pull what arrived — and they still ride the ART's cadence.
Full Explanation
SAFe Team Kanban is a common method when work arrives rapidly and unevenly, as with intake, operations, and support. The team still participates in the ART iteration and PI cadence, System Demo, and PI events. Fake Sprint Goals over unknown storm volume, leaving the train, or abandoning cadence all confuse method choice with dropping SAFe. Fit the method to arrival pattern without leaving the ART.