The wastewater-treatment team stays silent at Inspect and Adapt after being blamed last PI. What should the Scrum Master / Team Coach restore so inspection can happen?
Select an answer to reveal the explanation.
Short Explanation
If last PI was a public scolding, this PI's "inspection" is people staring at their shoes. Wastewater staff will not name real constraints until it is safe. Restore safety first; forced speeches and surveys will not.
Full Explanation
Psychological safety is required for honest inspection. A wastewater-treatment team silent after last PI’s blame will not surface real causes. The Scrum Master / Team Coach restores safety—norms against humiliation, focus on systems, leadership modeling—so I&A can work. Forced speech without safety produces compliance theater, not truth.
Requiring every engineer to speak for two minutes whether they feel safe or not coerces performance. A written confession of last PI’s misses as an entry ticket recreates fear. Moving entirely to an anonymous survey so nobody speaks can help input but still needs a safe facilitated forum for problem-solving.
Exam caveat: safety enables transparency; mandates cannot replace it. Operational check: before wastewater I&A, reset working agreements on blame and have leaders model curiosity about systems.
Municipal ARTs feel Inspect and Adapt choices as safer shelter intake, fairer elections, cleaner water data, and clearer permits for the public. Keep facilitation transparent, include the whole Agile Team, and verify improvement items enter real backlogs with owners and check dates. After the event, confirm the next iteration planning agenda references the agreed experiments so civic delivery actually changes.