Housing-voucher refinement never includes the people who talk to residents, so stories keep missing eligibility facts. How should the Scrum Master / Team Coach change the event?
Select an answer to reveal the explanation.
Short Explanation
Refining housing vouchers without the people who sit with residents is writing a menu without tasting the food. The event's outcome is a backlog that is actually true. Invite the voices who know eligibility, or the stories stay fiction.
Full Explanation
Outcome-based refinement includes the people who can speak to the outcome. Caseworkers who talk to residents hold eligibility facts the developers cannot invent. A developer-only session, an after-the-fact survey, or waiting for Inspect and Adapt leaves invalid stories in the plan. The Scrum Master / Team Coach changes who is in the room so the event can produce a usable backlog.