A clinic-registration team on the public-health immunization-registry ART keeps hitting an enterprise identity-provider blocker no team can fix alone. What should the Team Coach do?
Select an answer to reveal the explanation.
Short Explanation
Some clinic blockers the team can move; an enterprise identity wall it cannot. The Team Coach clears the local stuff and escalates the systemic one. That is not a promotion to RTE, and rewriting stories around the wall just hides it.
Full Explanation
Scrum Masters / Team Coaches remove impediments the team can influence and escalate constraints that sit outside team control. An enterprise identity provider blocking clinic registration is systemic; escalating it is appropriate, absorbing the RTE's train-level ownership is not. Story rewrites that pretend the constraint is gone, and unofficial cross-ART war rooms the coach directs, both leave the SM/TC lane. The advanced move is local removal plus honest escalation.