A director rates the pothole team by hours logged in the time system. How should the Scrum Master / Team Coach assess performance instead?
Select an answer to reveal the explanation.
Short Explanation
Hours in a timesheet say the crew was on the clock, not that the street is smoother. Pothole performance is filled holes, flow, and work that stays fixed. Utilization is a payroll report pretending to be a scoreboard.
Full Explanation
Team performance assessment in SAFe uses value, flow, and quality—not utilization. Hours logged can be high while streets stay broken and defects return. Individual weekend-hour rankings and relabeling hours as story points keep the same anti-pattern. The Scrum Master / Team Coach coaches leaders toward outcome and flow evidence the team can inspect and improve.