The library e-card team refuses to attend ART Sync because "we're fine." What should the Scrum Master / Team Coach do?
Select an answer to reveal the explanation.
Short Explanation
"We're fine" is how a quiet library branch misses that the identity service is moving Tuesday. ART Sync is not the coach's throne and it is not optional isolation. Show up, share what others need, and stay a team coach—not the train engineer.
Full Explanation
ART Sync exists so dependencies and risks stay visible across the train; a library e-card team that refuses to attend because "we're fine" still needs participation coached by the Scrum Master / Team Coach without the coach usurping the RTE. Local flow can look healthy while identity, payment, or catalog dependencies shift elsewhere on the ART. Excusing the team permanently because local flow matters more than train visibility isolates the team until an external change breaks e-card issuance. Sending the coach alone as messenger keeps the team deaf to peer risks and recreates the coach as a single point of translation. Asking the RTE to cancel ART Sync for the whole train because one team opted out collapses ART coordination to satisfy local preference and is outside the team coach's proper ask. Exam caveat: SASM coaches team participation in ART coordination events; the coach is not the RTE and should not cancel train ceremonies or permanently excuse teams from dependency visibility. Operational check: help the e-card team prepare a short dependency and risk update, attend ART Sync with a team representative (not only the coach), confirm emerging identity or payment risks are logged, and verify the team can act on at least one cross-team item before the next sync. If attendance still fails, treat it as an impediment pattern in Coach Sync rather than as a reason to dissolve ART Sync.