After a vendor blames the city GIS team for a failed parcel-layer publish, the team spirals into external fault-finding. What should the Scrum Master / Team Coach ask?
Select an answer to reveal the explanation.
Short Explanation
Chasing a vendor through a blame spiral is like arguing with the weather—it uses the whole afternoon and the parcel layer still is not published. "What part of this is inside our control?" hands the GIS team the wheel again. Agency beats a perfect villain story.
Full Explanation
When an external party is easy to blame, a powerful question that restores the team's circle of control reopens improvement. The GIS team may still escalate a vendor defect, but it can also inspect local handoffs, tests, and contracts it influences. Naming villains for council, waiting for the RTE to rewrite the deal as an iteration goal, or abandoning the work does not rebuild agency. The Scrum Master / Team Coach uses the question to move from spiral to action.