A quiet tester on the FOG grease-trap reporting team almost never speaks. How should the Scrum Master / Team Coach invite that voice?
Select an answer to reveal the explanation.
Short Explanation
Spotlights make people freeze; porch lights let them walk in. The grease-trap tester has a view of quality nobody else has, but calling them "the problem" shuts that view down. Invite the voice; do not put them on trial.
Full Explanation
Powerful questions can widen who thinks, including quieter specialists, without treating those people as a defect to be fixed in public. Cold-calling someone as "the quiet problem" damages safety; ignoring them wastes the test perspective; reassigning their work hides the collaboration issue. The Scrum Master / Team Coach designs a question or turn-taking pattern that makes space for that voice. High-performing teams need the information, not a humiliation ritual.