The lead-paint-disclosure team is stuck on a vendor API. The coach is tempted to take the laptop and finish the call. What should the Scrum Master / Team Coach do instead?
Select an answer to reveal the explanation.
Short Explanation
Grabbing the laptop is the civic equivalent of finishing a resident's form for them—fast today, helpless tomorrow. "What have you already tried?" pulls the experiments onto the table so the team keeps the keyboard. Coaches grow problem-solvers, not an audience.
Full Explanation
When a team is blocked, a powerful question that surfaces prior experiments preserves ownership and reveals what has already been learned. Taking the laptop, or converting the story into coach-owned work, makes the Scrum Master / Team Coach the bottleneck and teaches the team to wait. A fiscal freeze is a predictive stall, not coaching. The advanced move is to ask, listen, and only then decide whether pairing or escalation is needed—without seizing the work.