During a warming-center reservation team's retrospective, the coach opens with, "Why did you fail again?" What is the problem with that question, and what should replace it?
Select an answer to reveal the explanation.
Short Explanation
"Why did you fail again?" is a prosecutor, not a coach. Warming-center staff already know the night went badly; they need curiosity that opens the system, not a spotlight on shame. A better question hunts causes and next experiments.
Full Explanation
Powerful questions are open, curious, and non-blaming so a team can inspect without defending itself. "Why did you fail again?" frames people as the defect and shuts down the learning a retrospective is for. Repeating the interrogation at Inspect and Adapt, or hiding it in a survey, keeps the blame frame. The Scrum Master / Team Coach models questions that invite data, context, and improvement rather than humiliation.