Council staff call the graffiti-abatement team high performing because every member attends every ceremony. What should the Scrum Master / Team Coach treat as the real signal of high performance?
Select an answer to reveal the explanation.
Short Explanation
Showing up at every city hearing does not mean the alley is clean. High-performing teams are judged by what residents get and whether the team can keep improving, not by perfect attendance sheets. Ceremonies are a means, not the medal.
Full Explanation
High performance is outcomes for residents plus team health—delivered value, flow, and inspect-and-adapt—not ceremony attendance. Council staff calling the graffiti-abatement team high performing because everyone attends every ceremony confuse ritual compliance with civic results. The Scrum Master/Team Coach should redirect attention to abatement outcomes, flow metrics, and improvement habits.
Using attendance logs and ceremony-completion rates as proof fails by concept: present bodies can still fail residents. Individual utilization hours against the work plan fails by concept by prioritizing billing aesthetics over finished abatement value. Producing slides proving 100 percent standup attendance fails by concept: it optimizes reporting theater for council rather than street-level outcomes.
Exam caveat: SAFe ceremonies enable inspection; attendance alone never defines high performance. Coaches should protect meaningful events while refusing vanity attendance metrics as the primary score for public graffiti abatement.
Operational check: publish resident-facing outcome and flow measures beside any attendance data, facilitate one improvement from team inspection, and educate council stakeholders that delivered abatement value—not seat time—is the performance signal.