After-hours construction-permit staff cannot raise process issues because leadership says they already decided Scrum. What high-performing-team characteristic should the SM/TC protect?
Select an answer to reveal the explanation.
Short Explanation
"We already decided Scrum" is a locked permit window after hours—the line still forms. High-performing teams can say the method is rubbing and then adapt it. Choosing Scrum is the start of inspection, not the end of conversation.
Full Explanation
Openness to inspect and challenge how the team works remains essential even after choosing Scrum. After-hours construction-permit staff who cannot raise process issues because leadership says Scrum is already decided lose relentless improvement. The Scrum Master/Team Coach should protect psychological safety and empiricism so permit staff can improve the process that serves builders and neighbors nights and weekends.
Freezing process comments for two PIs fails by concept: it bans learning during live delivery. Treating every process idea as insubordination fails by concept by equating improvement with disloyalty. Replacing Scrum with a PMO stage-gate so debate ends fails by concept: ending debate is not the same as improving civic permit flow.
Exam caveat: Adopting Scrum/SAFe is the start of inspect-and-adapt, not a gag order; high-performing teams keep challenging their working agreements. Leadership can set boundaries without forbidding process conversation on public-service teams.
Operational check: reopen a safe retrospective channel for after-hours permit staff, capture at least one process experiment, show leadership that challenge improved a metric (flow time or defect escapes), and keep Scrum as a framework under inspection—not a frozen decree.