A small municipal IT shop runs a custom ticket-binder service on self-managed servers and spends too much time patching the queue layer. What change best reduces infrastructure provisioning and patching overhead?
Select an answer to reveal the explanation.
Short Explanation
If you are patching the queue instead of fixing tickets, you own the wrong problem. Hand the binder to a managed queue like SQS and spend the hours on civic work, not broker babysitting.
Full Explanation
Adopting managed services such as Amazon SQS removes undifferentiated broker provisioning, OS patching, and clustering work for small IT teams. Scaling more self-managed brokers preserves the overhead. A single workstation database is not a resilient municipal service. Publicly exposing brokers increases risk without solving patching burden.