Residents again saw certificate-expiry warnings on a county tax site after a manual ACM renewal was missed. Which operational improvement should the team prioritize?
Select an answer to reveal the explanation.
Short Explanation
Missed cert renewals are the classic sticky-note-on-the-fridge failure—until the fridge dies. ACM auto-renewal plus expiry alarms turns toil into a machine job. Residents should never be the ones who notice the padlock broke.
Full Explanation
Recurring certificate expiry is high-value operational toil for continuous improvement. ACM-managed certificates on supported integrations renew automatically, and complementary monitoring for remaining validity catches gaps (custom certs, non-ACM paths, or mis-associations). Wiki reminders and manual multi-year installs recreate the same human-failure mode, and disabling HTTPS worsens security. Prioritize automation and alerting so expiry incidents do not recur on citizen-facing sites.