Ridgeline's Testing Center results show the service agent frequently answers post-op questions with irrelevant chunks from unrelated specialty referral guidelines. What is the most direct fix?
Select an answer to reveal the explanation.
Short Explanation
If the agent keeps pulling from the wrong shelf, the fix is to point its retriever more precisely at the right shelf — not to shut the whole library down or swap what kind of agent it is.
Full Explanation
When Testing Center reveals irrelevant retrieval results, the direct fix is to tighten the retriever's configuration — narrowing its source scope to the discharge-instructions content and/or adjusting search type so matches are more precise for the kinds of questions the agent actually receives. Disabling the Data Library entirely throws out the useful grounding along with the problem, degrading the agent's ability to answer legitimately grounded questions at all — an overcorrection that solves precision by eliminating capability. Changing the agent type from Service to Employee affects who the agent serves and its security model, not which content a retriever searches, so it doesn't address a retrieval-precision problem at all. Testing Center's unscored items are a testing/QA mechanism, not a retrieval-configuration lever, so adjusting their count has no bearing on why the wrong content is being surfaced. For the exam, connect any grounding-accuracy problem discovered in Testing Center back to retriever scope, source selection, or search type — those are the actual dials available to fix it.